Frequently Asked Questions

1. What countries do you ship to?

We currently ship exclusively within the United Kingdom.

2. How much does shipping cost?

All orders within the United Kingdom qualify for free shipping.

3. How long will it take to process and receive my order?

Orders are processed within 1-2 business days, Monday through Friday. Once processed, delivery usually takes 5-7 business days.

4. What payment methods do you accept?

We accept various payment options, including Google Pay, Shoppay, and major credit cards like Visa, American Express, Maestro and Mastercard.

5. How do I track my order?

Once your order is shipped, you’ll receive an email with tracking information. You can use this tracking number on our website to check your order status.

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please contact our customer service team for return authorisation before sending any items back.

7. Who pays for return shipping?

Return shipping costs are covered by the customer, except in cases where the item is defective or incorrect.

8. How long does it take to receive a refund?

Once we receive and inspect your returned item, refunds are processed within 10 business days to the original payment method. You will receive a confirmation email once the refund is issued.

9. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours. We will arrange a return at no cost to you and offer a replacement or full refund as per your preference.

10. Can I cancel my order after placing it?

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, you’ll need to follow the return process once it arrives.