Shipping Policy

Shipping Policy


Who We Are
GroenEnGeel ("we," "us," or "our") operates the website https://arinza.co.uk/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

  • Delivery Area: We currently ship within the United Kingdom.
  • Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 23:00 (GMT) London time will be processed the same day; those placed after will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.

Shipping Process

  • Courier Services: We use the reliable carrier Royal Mail for all shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

  • Returns Policy: For detailed return instructions, please refer to our Returns Policy.

Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:

  • Address: Henri Polaklaan 22 - 1, Amsterdam, North Holland, 1018CS, Netherlands
  • E-Mail: support@arinza.co.uk
  • Company number: 87891948
  • Contact:Contact us
  • Tax number: NL004503360B22
    Customer service: 9 am - 5 pm (GMT)
  • We strive to repond within 24-48 hours.